Terms and Conditions

Any access to and use of our website (“the site”) is governed by the terms and conditions of use set out below. When using the Site you agree to accept these terms and conditions. WE USE COOKIES ON THIS WEBSITE. If you do not accept the use of Cookies and these Terms and Conditions and/or Privacy Policy, please do not proceed any further and leave this Website immediately.

This Website is owned and operated by RT Coopers Solicitors (“RT Coopers”) 63 St Mary Axe, London EC3A 8AA. Our VAT number is 802333180. RT Coopers is authorised and regulated by the Solicitors Regulation Authority and as such we are bound by the strict Code of Professional Conduct governing our profession. You may access the Code of Professional Conduct by logging onto The Solicitors Regulation Authority rules at www.sra.org.uk/home.page. Alternatively you may contact us at the following e-mail address [email protected] .

RT Coopers will not be responsible for the content of any off-site pages, any sites with links contained on the Site. If you subsequently link to any off-site page(s) or other sites without our prior written permission, such actions will be at your own risk. RT Coopers will not be responsible for the contents of any website(s) which is electronically linked to the Site and which is not maintained by us.

Legal Notice

Regulatory Notice and Provision of Services Regulations

Details of how and by whom RT Coopers Solicitors is regulated can be found here.

This Regulatory Notice also contains the information required to be disclosed by the Provision of Services Regulations as amended, including details of our insurance policy, the provider and its coverage. It also contains our VAT number.

Conflict of interests and conflict of interests checks

We cannot act where our interests conflict with our client or where two clients’ interests conflict. A conflict of interest may arise in relation to a new matter as well as a new client, eg because of the identity of third parties to a transaction or the nature of the asset at the centre of a matter. We therefore perform conflict searches.

We comply with the SRA Regulations which stipulate that we do not act if the following circumstances apply:

i.	We do not act if there is an own interest conflict or a significant risk of such a conflict.
ii.	We do not act in relation to a matter or a particular aspect of it, if we have a conflict of interest or a significant risk of such a conflict in relation to that matter or aspect of it, unless:
-	the clients have a substantially common interest in relation to the matter or the aspect of it, as appropriate; or
-	the clients are competing for the same objective, and the conditions below are met, namely that:
-	all the clients have given informed consent, given or evidenced in writing, to us acting;
-	where appropriate, we put in place effective safeguards to protect our clients' confidential information; and
-	We are satisfied it is reasonable for us to act for all the clients.

Money Laundering

The law now requires solicitors, as well as banks, building societies and others, to obtain satisfactory evidence of identity of their clients. This is due to the fact that in the course of handling money and/or property on behalf of clients, we can be used by criminals wishing to commit money laundering. In order to comply with the Money Laundering Regulations, RT Coopers is required to obtain evidence of your identity. Upon instruction, RT Coopers will request that you provide us with a certified copy of your passport or driving licence to verify your identity, and a copy of a utility bill to verify your address (“id documents”). The same would apply to directors of companies, if RT Coopers is instructed by such companies. The certification must be done by a GP or a local solicitor and must state that your original document is a “true likeness” of you and that it is a certified copy of your original passport or driving licence. This is a strict requirement under the law.

Click here to view a copy of our Client Due Diligence Matrix.

Instructions from someone other than the client or only one client in a joint matter

We cannot act for a client when instructions are given by someone other than the client or by only one client in a joint matter, unless we are satisfied that the person giving the instructions is authorised to do so.

Complaints - Complaints to the Legal Ombudsman and SRA

RT Coopers shall do everything to ensure that the services provided will meet or indeed exceed your expectations, but if at any time you are dissatisfied with the service we provide, we would ask you to raise the matter with Rosanna Cooper in the first instance, who is contactable at this office or via email: [email protected]. We would deal with your concerns within eight weeks in accordance with our internal procedure and advise you of the outcome. Please note that a copy of our internal complaints procedure is available on request.

If you are still dissatisfied, you may refer the matter to the Legal Ombudsman at PO Box 6167, Slough, SL1 0EH. More details of the services of the Legal Ombudsman are available at www.legalombudsman.org.uk. You may also make a complaint to the SRA.

If we are unable to resolve your complaint, and it relates to a contract we entered into online or by other electronic means, you may also be able to submit your complaint to a certified alternative dispute resolution (ADR) provider.

See our complaints handling procedures in sections 3 - 7 of our external complaints policy. Click here for a copy of our external complaints policy.

Consumer Protection

If we have been instructed remotely, i.e. we have not met you; the Consumer Protection (Distance Selling) Regulations 2000 as amended may apply. If this is the case, you will have 14 days’ cooling off period from the date of the letter of engagement to cancel the contract formed between you and RT Coopers. You will be entitled to a full refund, provided we have not commenced your work.

Client funds, payments of bills and interests

RT Coopers does not provide banking services and we do not hold client monies in a client account. All payments made by you to the firm are against invoices rendered to you by the firm.

All accounts are operated in strict accordance with the Solicitors’ Accounts Rules 2019 as amended from time to time.

We do not operate a client account.

In the event that it is fair and reasonable for interests to be paid to you, it will be calculated and paid to you at the rate set by HSBC plc which is a variable rate subject to change. The period for which interest will be paid normally runs from the date(s) when funds are received by us until the date(s) on the cheque(s) issued to you. Our practices are fair and reasonable in accordance with our regulatory obligations.

Please note that RT Coopers will not make a payment in lieu of interest were that payment is calculated to be less than £20.

Investment Business

Sometimes company work involves investments. We are not authorised under the Financial Services and Markets Act 2000 as amedned nor by the Financial Conduct Authority and so may refer you to someone who is authorised to provide any necessary advice. However we can provide certain limited services in relation to investments, provided they are closely linked with the legal services we are providing to you, as we are authorised and regulated by the Solicitors Regulation Authority.

We are not liable to repay money lost through a banking failure.

Equality and Diversity

RT Coopers is committed to equality and diversity. The section pertaining directly to providing services to our clients can be found in our Equality and Diversity policy, here.

Consent to use of Cookies

By using this Website you consent to the use of Cookies on this Website. RT Coopers uses Google Analytics on its WebPages. When you access this Website via a browser or application Google servers automatically record certain information.

Disclaimer

The contents of this Site contains information that is no to be regarded as constituting legal advice or any other advice. Nothing in the Site should be regarded as constituting legal or other professional advice. If you need legal advice on a specific matter or information on any aspect contained within the pages of the RT Coopers website the best course of action to take will be to contact us and we will be happy to assist.

RT Coopers has made every effort to ensure the contents of this website are accurate, and up-to-date. We provide no guarantee or warranty as to the completeness, accuracy, and timeliness or of the results obtained from the use of this information. We accept no responsibility for any loss of whatever nature may arise from use of this website or your reliance on any of the information contained in this site.

RT Coopers is not authorised by the Financial Conduct Authority under the Financial Services and Markets Act 2000. However, by the very nature of our profession we are able to offer some degree of investments services to our clients by virtue of our membership of, and regulation by, with the Solicitors Regulation Authority. The Solicitors Regulation Authority stipulates that we can only provide investment advice if it is incidental to our main professional advice with which our client has instructed us to provide.

RT Coopers will not accept liability to any third party either in contract, tort or otherwise for comments or information that may be posted on to the Site by the Site user.

All other trade marks, brand names, product names and titles and copyrights used in this Website are trade marks, brand names, product names or copyrights of their respective holders. No permission is given by RT Coopers of the use of any of these intellectual property rights and such use may constitute an infringement of the holder’s rights.

Privacy Policy

RT Coopers is committed to ensuring that your privacy is protected. Our privacy policy explains how we use the Data we collect about you, how you can instruct us if you prefer to limit the use of that Data and the procedures that we have in place to safeguard your privacy in accordance with the General Data Protection Regulation (“GDPR”). See a copy of our privacy policy here .

Controller

RT Coopers is the Controller as defined in the GDPR. RT Coopers is situated at 63 St Mary Axe, London EC3A 8AA.

Data

Data includes personal data as defined in the GDPR and on this Website; it covers your first name, last name, email address, your town, post code and telephone number. You may access the full Privacy Policy here .

Your privacy is important to us. We will only use the data you provide about yourself and your company when using our Website to answer your enquiry or to help us improve our service to you. We will not share this Data with any third party except to the extent necessary to answer your enquiry if that enquiry requires the involvement of a third party. We have a policy whereby we retain e-mail addresses to answer any e-mail enquiries we receive. Any e-mail addresses that we receive shall not under any circumstances be used for any other purpose than that they were intended for, and are not shared with outside parties, except our Partners.

By submitting your data you consent to the use of that data as set out in our Privacy Policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the Website, so that you may be aware of the Data we collect and how we use it at all times.

Our use of cookies

A Cookie is a temporary ID that is stored in a file on your computer, to identify your future visits and certain data will be sent to your computer by a web server that will record your actions on a website. When you visit the website again after the cookie is initiated, the website will load certain pages according to the information stored in the cookie.

Every time you start the web browser, a browser session is started. A local session ID is therefore created by the web browser to communicate with web servers. These sessions are temporary, and the web server only remembers sessions for a certain amount of time. In the Global Configuration of a website, it may be configured as "Session Lifetime" variable under "Session Settings".

Sessions are necessary to identify page requests. Therefore, where the session is stored would depend on the content management system that is employed in the development of a website.

We use a Content Management System (“CMS”) on this Website but no session cookies are created by using this CMS.

We use Cookies in one way on this Website:

Google Analytics: AS SOON AS YOU start browsing this Website via a web browser or application Google servers will automatically record certain information as Google Analytics cookies would have already been loaded. These server logs may include information such as the User’s web request, the User’s interaction with a service, Internet Protocol address, browser type, browser language, the date and time of the User’s request and one or more cookies that may uniquely identify your browser or Google in relation to the account that RT Coopers hold with Google. Google Analytics generates four (4) Cookies on this Website. At no point does RT Coopers collect Data through this means and in any event Google collects statistical information. See Google’s privacy policy for more information on how Google uses cookies.

COOKIES ARE INITIATED FROM THE POINT YOU BEGIN BROWSING THIS WEBSITE as we have tracking code on certain Webpages of this Website to provide Google Analytics. Cookies relating to Google Analytics and triggered from browsing or accessing this Website will be stored on the User’s computer.

With most web browsers it is possible to configure your Internet browser so that it can refuse new cookies, prompt you to accept a cookie or disable cookies altogether. How you do this will depend on the Internet browser used (for example Internet Explorer 8, Netscape, Firefox, Opera, Chrome). For example, if you click onto Privacy you may select from the following settings:-

Block All Cookies - this setting blocks all cookies from all websites and you will not be able to read any cookies already on your computer;
High – this setting blocks all cookies from websites that do not have a compact privacy policy. It blocks cookies that save information that can be used to contact you without your explicit consent;
Medium High – this setting blocks third party cookies that do not have a compact privacy policy. It blocks cookies that save information that can be used to contact you without your explicit consent. It also blocks first party cookies that save information that can be used to contact you without your explicit consent.
Medium - this setting blocks third party cookies that do not have a compact privacy policy. It blocks cookies that save information that can be used to contact you without your explicit consent. It also restricts first party cookies that save information that can be used to contact you without your implicit consent;
Low – this setting blocks third party cookies that do not have a compact privacy policy. It also restricts first party cookies that save information that can be used to contact you without your implicit consent.

For further details on cookies we recommend that you visit http://www.allaboutcookies.org.

Third Party Advertisements and Google Analytics

Subject to above, in relation to the use of Cookies, other companies called “third-party ad servers” or “ad networks” may serve advertisements within this Website. These third parties may use technology to send, directly to your web browser, the advertisements and links that appear on this Website. They will automatically receive your IP address and when this happens they may employ other technologies such as Cookies to measure the effectiveness and/or personalise the advertisements or capture information about website usage. Any data received from a third party ad server in relation to your Account will be handled in accordance with this Privacy Policy.

Sale or Merger of Business

If RT Coopers is sold or integrated with another business, the Data may be disclosed to our advisers and any prospective purchasers, their advisers and new owners of the business. We will handle the transfer of Data securely in accordance with this Privacy Policy.

Protecting Your Information

Internet security is not absolute; therefore, security controls are built into this Website to offer you a greater degree of protection. We also keep the Data confidential subject to the purpose for which the details were collected. The internal procedures of the Data Controller cover the storage, access, handling and disclosure of the Data.

Updating your details

If any of the information that you have provided to RT Coopers changes, for example your email address or your address has changed or you wish to be removed from our mailing list, please send an e-mail to [email protected] or send a letter to RT Coopers, 63 St Mary Axe, London EC3A 8AA.

Revision to this Policy

Data Privacy Practice keeps changing, we therefore reserve the right to revise this policy at any time, and your use of this website constitutes an acceptance of the terms of this privacy policy as revised from time to time

Revised August 2024